Frequently Asked Questions

Where do you ship? We ship healthy live plants across the 48 contiguous US states. We currently do not ship to Alaska, Hawaii, US territories, or internationally.

 

How much is shipping? Shipping is free on every order - the price you see is the price you pay.

 

How long does delivery take? Orders ship from our US grower partners within 1-3 business days, and most arrive within 2-6 business days. You will get tracking by email within 48 hours of your order shipping.

 

My plant looks a little stressed after shipping - is that normal? Yes. A little droopiness, minor leaf drop, or curled leaves is common after transit. Most plants bounce back within a week with proper light and water. See our plant care guide on the blog for tips.

 

What if my plant arrives damaged or does not survive? Every order is covered by our Live Arrival Guarantee. Email info@greenleafventuresllc.com within 30 days with a photo and we will send a replacement or issue a refund - no return needed.

 

Do you accept returns? Because live plants cannot be resold after leaving our growers, we do not accept physical returns. Instead we make it right quickly through replacement or refund under the Live Arrival Guarantee.

 

Do you ship in winter? Yes. During colder months we include heat packs and may briefly hold your order if temperatures along the route drop below freezing, to protect your plant. This can add a few days but keeps your plant safe.

 

The photo shows a bigger plant than what I received - why? Product photos are for illustration and often show mature plants. You will receive a healthy young starter plant that grows to look like the photo with proper care.

 

Still have questions? Email us anytime at info@greenleafventuresllc.com - we are happy to help.