Refund policy

We want every plant to arrive healthy and thrive in your home. Because our products are live plants, our policy works a little differently from a standard store.

 

Live Arrival Guarantee: Every order is covered. If your plant arrives damaged, unhealthy, or does not survive shipping, we will make it right.

 

How to file a claim: Email info@greenleafventuresllc.com within 30 days of delivery with your order number and clear photos of the plant and packaging. Once approved, we will send a free replacement or issue a refund - your choice. You do NOT need to ship the plant back.

 

What is not covered: normal transit stress that recovers with care (minor leaf drop, slight wilting or yellowing that bounces back), damage from leaving the package outdoors in extreme temperatures, or decline after the 30-day window due to home care conditions. Plant photos on our site are for illustration and may show mature plants; you may receive a younger starter plant that grows with proper care.

 

Returns: Because live plants cannot be resold after leaving our grower partners, we do not accept physical returns. We resolve issues quickly through replacement or refund under the Live Arrival Guarantee above.

 

Changes & cancellations: To change or cancel, email us within 12 hours of ordering and we will do our best. Once shipped, an order cannot be canceled, but the Live Arrival Guarantee still applies.

 

Questions? We are here to help at info@greenleafventuresllc.com.